Differentiate your organization by creating a better experience for your customers with this interactive workshop hosted Vovici with special guest Forrester Research, Inc.!

Studies prove the better the customer experience the more opportunity for increased revenue, improved advocacy and reduced attrition. Learn how to get started improving your customer’s experience in a special hands-on, interactive workshop being held at the Ritz Carlton in Pentagon City on July 21, 2011.

In this workshop hosted by Vovici with special guest Forrester Research, Inc. you’ll get hands-on information from Andrew McInnes, Analyst from Forrester Research, Inc. and Nancy Porte, VP of Customer Experience from Vovici. Together these customer experience experts will provide you both strategic and tactical information on how to generate a customer journey map – the first step in creating better experiences for your customers that has them choosing YOU ahead of the competition!

Get a complete understanding of what it means to be customer-centric in 2011 and network with other customer experience professionals. You’ll come away with a plan to successfully create and leverage your own customer journey map at your organization.

Start powering up the revenue! Register Now for this exclusive event. Space is limited so reserve your seat today.

We look forward to seeing you there! Click on the button or call 571/521.0546 to register.

1:30 p.m. – 2:00 p.m.	Registration
2:00 p.m. – 3:30 p.m.	Forrester Research presentation from Andrew McInnes, Analyst
3:30 p.m. – 3:45 p.m.	Break
3:45 p.m. – 4:15 p.m.	Forrester and Vovici Joint Presentation
4:15 p.m. – 5:30 p.m.	Vovici Customer Experience Wheel™ Workshop with Nancy Porte, VP Customer Experience, Vovici
5:30 p.m. – 6:30 p.m.	Networking Session and Cocktails

Start powering up the revenue and Register Today for this exclusive event. We look forward to seeing you there! Click on the button or call 571/521.0546 to register.